Terms & Conditions

These Terms and Conditions govern your use of our website and the provision of medical and aesthetic services by Radiant Health Clinic. **Service Provider:** Radiant Health Clinic, Horncastle & Skegness, Lincolnshire. A CQC-registered practice. ## Medical and aesthetic services - All treatments are provided by qualified Advanced Nurse Practitioners - A consultation is mandatory before any treatment - Informed consent is required for all procedures - Results vary between individuals and cannot be guaranteed - Minimum age 18+ for most treatments ## Appointments and booking - 48 hours’ notice is required for cancellations - Same-day cancellations may be subject to a charge - Your appointment may be shortened if you arrive late - Payment is due at the time of service ## Patient responsibilities - Provide a complete and accurate medical history - Follow all post-treatment instructions - Attend recommended follow-up appointments - Report any concerns immediately ## Liability - Professional indemnity insurance is maintained at all times - Liability is limited to the direct costs of corrective treatment - We accept no liability for failure to achieve a desired aesthetic outcome ## Data protection - Medical records are maintained for 8 years - Data is stored and processed in a GDPR-compliant manner - Patient confidentiality is strictly maintained ## Complaints We operate an internal complaints process. Regulatory matters may be raised with the CQC, and professional matters with the NMC. We prefer independent mediation before any legal action. Please see our [complaints procedure](/complaints) or [get in touch](/contact).