Complaints Procedure

At Radiant Health Clinic, we strive to provide the highest quality of care. However, if you have a concern or complaint, we want to hear from you. ## How to make a complaint **Stage 1: Informal resolution** Speak directly with your treating practitioner or contact our clinic manager on 07557 991829. Most concerns are resolved within 48 hours. **Stage 2: Formal written complaint** Write to our complaints manager at [radiant.health.clinic@outlook.com](mailto:radiant.health.clinic@outlook.com). We will acknowledge within 3 working days and provide a written response following investigation, within 20 working days. **Stage 3: External bodies** If you are not satisfied with our response, you can contact: - **Care Quality Commission (CQC)**: [cqc.org.uk/give-feedback-on-care](https://www.cqc.org.uk/give-feedback-on-care) · 03000 616161 - **Nursing and Midwifery Council (NMC)**: for practitioner conduct · [nmc.org.uk](https://www.nmc.org.uk/concerns-nurses-midwives) · 020 7637 7181 - **Parliamentary and Health Service Ombudsman**: final stage for unresolved complaints · [ombudsman.org.uk](https://www.ombudsman.org.uk) · 0345 015 4033 ## Your rights - The right to complain without affecting your future care - The right to advocacy support if needed - The right to request an independent review We take all complaints seriously and use feedback to improve our services.