Complaints Procedure

At Radiant Health Clinic, we strive to provide the highest quality of care. However, if you have a concern or complaint, we want to hear from you.

How to make a complaint

Stage 1: Informal resolution

Speak directly with your treating practitioner or contact our clinic manager on 07557 991829. Most concerns are resolved within 48 hours.

Stage 2: Formal written complaint

Write to our complaints manager at radiant.health.clinic@outlook.com. We will acknowledge within 3 working days and provide a written response following investigation, within 20 working days.

Stage 3: External bodies

If you are not satisfied with our response, you can contact:

• Care Quality Commission (CQC): cqc.org.uk/give-feedback-on-care · 03000 616161
• Nursing and Midwifery Council (NMC): for practitioner conduct · nmc.org.uk · 020 7637 7181
• Parliamentary and Health Service Ombudsman: final stage for unresolved complaints · ombudsman.org.uk · 0345 015 4033

Your rights

• The right to complain without affecting your future care
• The right to advocacy support if needed
• The right to request an independent review

We take all complaints seriously and use feedback to improve our services.